Shipping

Standard Shipping

Eli's Cheesecakes and desserts are perishable. Orders placed Sunday through Thursday by 8:00am CT will be delivered the same week. Orders placed Thursday 8:01am CT through Saturday will be delivered the following week via FedEx. ORDERS DELIVERED BY 8:00PM LOCAL TIME.

Priority Shipping

Orders received by 8:00 am CT Monday-Friday will be delivered in one business day for an additional charge via FedEx. ORDERS DELIVERED BY 8:00PM LOCAL TIME.

Shipping Charges

7" Cheesecakes, Cuties, Mini Pies, and Macaroons: $9.95 Standard, $32.95 Priority
8" Desserts, 9" Desserts, and Dippers®: $9.95 Standard, $32.95 Priority
10" Desserts, Party Packs, and Towers: $17.95 Standard, $40.95 Priority
Clubs: 12 Month - $203.40, 6 month - $101.70, 3 month - $50.85, Seasonal - $67.80, Layer Cakes - $106.80
Merchandise: $6.95 Standard, $14 Priority

Shipping FAQ

How will my order be packaged to protect it during shipping?

Eli's Cheesecakes and Desserts are packaged with dry-ice in heavy-duty Styrofoam containers. Eli's stands by our pledge to have all of our finest cheesecakes and desserts arrive in the best possible condition to our customers. Because of our attention to detail, Eli's Cheesecakes can travel hundreds of miles and arrive picture perfect.

What information do you need to send a package?

We need a complete street address (with correct zip code, apartment or suite numbers, spellings of streets) city and a daytime phone number for the recipient. A business name is needed for all business deliveries.

Do you ship to P.O. boxes?

No, FedEx will not deliver to a P.O. Box. FedEx requires a physical street address. We also cannot ship to AFO/APO addresses.

Do you ship to colleges?

Yes, but because of the nature of the residence a signature may be required. We strongly recommend you let the college student know a package is coming. Many times college mail goes straight to the mail room. Please make sure the student knows to expect a perishable package.

Do you ship outside of the U.S.A.?

No, currently we can only ship within the U.S. We do not ship to Puerto Rico.

Can you ship to Alaska or Hawaii?

Yes, we do ship to Alaska and Hawaii but need to accept these orders via telephone. There is an additional shipping charge of $20.00 per package. Packages can take up to 48 hours to arrive.Please call Eli's to place your order 800-ELI-CAKE.

How should I contact Eli's?

Call 1-800-ELI-CAKE (1-800-354-2253) 8:30 a.m. - 4:30 p.m. CT Monday-Friday.

Email us at websales@elicheesecake.com

Fax to 773-205-3801 ATTN: Customer Service.

Write or visit us at 6701 W. Forest Preserve Drive, Chicago, IL 60634

Does someone have to be home to sign for the package?

No. When sending to a residential address, it is standard practice to leave the package at the door if no one is home. Please advise the recipient a package is coming and to be on the lookout. When shipping to multi-unit buildings, packages may be delivered to apartment office. ORDERS CAN BE DELIVERED AS LATE AS 8:00PM LOCAL TIME.

Customer Satisfaction Policy

At Eli's Cheesecake, we are proud of the products and service we provide through our online store. If for any reason you are not satisfied with the purchase you have made, please give us a call within 15 days from receipt of the product(s), and we will be happy to replace/refund your order or gift.

Details:

• Incorrect addresses provided to us are not applicable for replacements or refunds.

• Please do not send the product(s) back to Eli's Cheesecake.

• A photo may be requested for a replacement or refund.

How should I contact Eli's about a replacement or refund?

Please contact our Customer Service Department at 1-800-ELI-CAKE (1-800-354-2253) Monday-Friday from 8:30 a.m. - 4:30 p.m. CST. Or, you can email us at customerservice@elicheesecake.com.

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